"What will a Website cost me?"

We don't have 'off the shelf' prices as no two websites are the same. We don't have the flash city centre offices with expensive overheads to pay for - so we can afford to offer prices that are extremely competitive, fair and most importantly, give value for money.  We will be happy to discuss your specific requirements at any time -Contact REFRESH WEB SERVICES for friendly, professional service.

"What about any 'hidden costs' or extra charges?"

There aren't any. You will be quoted a price which, unless further features or elements are added to after this by you, will be a 'one-off cost' and honoured. The only ongoing cost will be monthly hosting, service & maintenance fee which is standard. 

 
"I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?"

You need a professionally designed and constructed website, domain name set up, hosting provided and proper site management. We can offer all of this - and more - and would happily discuss in greater detail with you, every customer is unique! Contact REFRESH WEB SERVICES.

 
"Will my Website be 'Search Engine' friendly?"

Yes, all our websites are designed and constructed in compliance with search engine guidelines. Please note that this does not guarantee your site appearing on the coveted 'page one' of search Engine results. This requires your website to be backed up with targeted SEO, which requires investment of time/management and incurs an ongoing monthly fee see our search engine optimisation page.

"I already have a Website which needs updating, can you help?"

Certainly. We would be happy to look at your site and offer a proposal for your consideration. 

 
"Do you redesign Websites?"

Yes we do. We can redesign retaining your company corporate style or we can redesign to give you a completely new image and help you take advantage of the latest web technologies.

"How would I update my Website?"

When the completed website is handed over to you we will give you training specific to you/your site to enable you to edit and add to the website at your convenience. We would also be available going forward to make text/image edits for you free of charge (major changes would be chargeable)

"What if I'm not an expert with computers?"

It's not essential to have in-depth knowledge - if you can draft an e-mail, or write a Word document, you will be able to use the software to manage your website. And we are always available to support you.

"Can I have an area of my website reserved for customers only?"

Yes, we can provide a password protected area for you.

"Can I see how many visitors my Website gets?"

Yes. We provide you with detailed site visitors information. We can also provide a highly detailed StatCounter service specific to your site.

"Why do I need a Domain Name?"

A Domian Name is the unique web address where visitors can find your site e.g. www.yourname.co.uk

"Can I have any Domain Name?"

A Domain Name must be available, we can check that for you; if your desired name, or one that meets your criteria, is available we can register for you and set up accordingly. The purchase of .CO.UK Domain Names are included in Website Costing.

"Who owns the Domain Name?"

The Client will. REFRESH WEB SERVICES will purchase & carry out the registration on the client's behalf.

"How long will it take for my Website to be completed?"

The timescale of a project is generally dictated by the client. The delays we come across are generally due to us waiting on content information from the client. If you have a deadline we will make every effort to meet it for you (haven't let anyone down yet!).

"Can I get e-mail with my Website?"

Absolutely. It helps by having professional site-associated e-mails eg: info@yourwebsite.co.uk, sales@, enquiries@ etc. We can attend to all the necessary settings for you.

"What kind of after-sales service will we get?"

The best. Should you have any issues, queries or problems we will be available to help at all times.

"What length of Contract would I have to commit to?"

You wouldn't - we NEVER ask for a contract. Good service ensures a happy customer, and a happy customer will stay. All we ask is that hosting is paid monthly, by Standing Order. If you are dissatisfied with our service this can be cancelled, at any stage, by providing one month's notice.

"Who owns the Copyright?"

The client. When the site is approved by the client and we upload it to the Internet full copyright is given over to the client. We retain no claim on any part of the website or its content.

 
"I have Hotmail/Yahoo/etc. email address - can I use this for my website?"

Yes, we can have emails directed to an email address of your choosing.

"Do you display 'banners' or 'pop-up ads' on my Website?"

Absolutely not!

"What is Hosting, and what do I get?

All websites require hosting, its a bit like telephone line rental in your home, or road tax for your car - a necessary evil! This is where your website is stored on the Internet.

Refresh Web Services is based in High Wycombe, Buckinghamshire and is ideally situated to offer clients website design services in the Thames Valley area. We are an authorised franchise agent of Britnett Web Services. Founded in 1999, Britnett specialise in Internet based solutions for SME's (small and medium enterprises).

Carver is a Content Management System that gives you full control to simply up-date and amend text and images on your website. It can be changed by you in-house following basic training. Carver is a new communication tool used by over 2000 Britnett clients in the UK. Carver combines the simplicity of your office PC and harnesses the power of the Internet offering a fully interactive living, breathing company website. Carver is a fast, reliable, cost effective delivery mechanism  which is can be easily integrated into any marketing campaigns or initiatives. Carver can work as a stand alone system.